FAQ 


WHY CHOOSE BUCKWHEAT?

Buckwheat has so many benefits and advantages - check out our blog for all the reasons why we love buckwheat!

HOW LONG WILL MY PILLOW LAST?

Buckwheat pillows will last much longer than a traditional pillow, making it an eco-friendly choice. With good, proper care, a buckwheat pillow can last for 10 years or more. Overtime though, the hulls may compress and compact, which is why we always send extra when you purchase a pillow. And if you ever do run out or require more, we sell the hulls separately so you can top up when needed! Just email us for more details.

WHAT SIZE PILLOW IS RIGHT FOR ME?

Our Traditional pillow is great for those with smaller shoulders and children. It is great choice for back sleepers or those with smaller sized beds or to use for travelling.

Our Classic pillow is our all around best choice for anyone. It’s great for both back and side sleepers and has enough hulls to support any type of sleeper.

Our Standard pillow is the largest of the bunch and is best for those with broad shoulders or those who require more support. They also fit well on queen sized beds.

WHERE DO YOU SHIP TO?

If you live in BC or Alberta, you can continue on through our e-commerce store and place your order. If you are outside one of these provinces or live in the States, please email us at info@rusticslumberco.com to get a quote on shipping.

If you live in the Parksville/Qualicum Beach area we would be happy to offer a drop off or pick-up for any order free of charge! Please email us at info@rusticslumberco.com before placing an order.

HOW MUCH IS SHIPPING?

Our shipping costs are based upon the size and weight of the package and where it is being shipped to. We ship using Canada Post and offer both Regular Post and Express. The shipping costs will be automatically calculated at checkout before finalizing your order.

WHAT IS YOUR RETURN POLICY?

We are pleased to offer a 30-day money back guarantee on our buckwheat pillows. Please see our Returns & Exchanges page here for more details.

DO YOU HAVE A RETAIL STORE?

Rustic Slumber & Co is an e-commerce based company and we do not have a physical retail location. However, you can often find us at local farmer’s markets and craft fairs on Vancouver Island - to find out when and where, visit our event section here.